The most important questions about Smart Friends

You have any questions? Then you can find the most important answers here or contact our service hotline.

Service hotline

You have any questions? Give us a call:
Germany: +49 (0) 2335 / 634 - 2910
Switzerland: +41 (0) 4156 060 45

Service times:
Mon - Fri
8:00 a.m. to 5:00 p.m.

For what can I use the Smart Friends Smart Home System?

Will the software be updated regularly? How will this update reach the Smart Friends Box?

What are the technical requirements?

Can I buy licences for family members?

How can I control the Smart Home System from a remote location?

Is it possible to integrate a SIM card into the Smart Friends Box so that no router with Internet access is required?

How can I block access to my Smart Friends Box if my smartphone or tablet is lost?

Is it possible to send an e-mail or SMS to certain people?

By way of example, what happens with the storage of data for the belt winders in the event of a power failure, i.e. end points and times?

Apart from a password, how is the Box software protected from hackers?

Can Smart Friends also be used in business premises?

How many Smart Friends products can be integrated in a Smart Friends Box?

How strong is the wireless signal with respect to range?

How can I integrate existing tubular motors and exterior lights into the system?